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At kanells , we want you to be completely satisfied with your purchase. Please read our exchange and return guidelines carefully.
1. Eligibility for Returns & Exchanges
Items must be unused, unwashed, and in their original packaging.
Returns or exchanges must be requested within 14 days of receiving your order.
Customized or personalized products cannot be returned or exchanged unless defective.
2. How to Request a Return or Exchange
Contact us at beautybrowtique.store with your order number and reason for return/exchange.
Our team will provide instructions and a return shipping address.
Ship the item back within 7 days of receiving the return instructions.
3. Refunds
Refunds will be issued after we receive and inspect the returned item.
Refunds are processed to the original payment method and may take 5-10 business days to appear in your account.
Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
4. Exchanges
Exchanges for the same product or another item are subject to stock availability.
If the replacement item is of higher value, you will be asked to pay the difference.
If the replacement item is of lower value, the difference will be refunded.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with photos.
We will provide a replacement or full refund at no extra cost to you.
6. Shipping Costs
Customers are responsible for return shipping unless the product is defective or incorrect.
We recommend using a trackable shipping method for returns.
7. Contact Us
For any questions or concerns regarding exchanges or returns, reach out to us:
📧 info@kanells.store
🌐 www.kanells.store